Product Warranty Information
Category
Refrigerators
Side by side refrigerators
Freezers
Wine coolers
Duration
36 months for purchases after 01/09/20
24 months for purchases up to 31/08/20
Coverage
Visit to the client’s premises
Exception
Specific models that carry a 10-year warranty for the compressor only
Category
Washing machines
Dryers
Duration
36 months for purchases after 01/09/20
24 months for purchases up to 31/08/20
Coverage
Visit to the client’s premises
Exception
Direct Drive models that carry a 12-year warranty on the motor only
Category
Dishwashers
Duration
36 months for purchases after 01/09/20
24 months for purchases up to 31/08/20
Coverage
Visit to the client’s premises
Exception
None
Category
Ovens
Hobs
Duration
36 months for purchases after 01/09/20
24 months for purchases up to 31/08/20
Coverage
Visit to the client’s premises
Exception
None
Category
Hoods
Duration
36 months for purchases after 01/09/20
24 months for purchases up to 31/08/20
Coverage
Visit to the client’s premises
Exception
None
Cooling / Heating
Category
Air Conditioning
Duration
24 months/ 60 months (as listed on the warranty card)
2-year warranty coverage extention (7 in total) covering all the electronic components and boards for units sold from 01/07/2022 up to 30/06/2023
Coverage
Visit to the client’s premises
Exception
10-year warranty for the compressor on Inverter models
Category
Heating appliances
Duration
60 months for purchases after 01/09/18**
24 months for purchases up to 31/08/18
Coverage
Pick-up / delivery from the client’s premises or direct pick-up / delivery from the client to an authorized technical center
Exception
5-year warranty on older devices only if indicated on the warranty card
Small Home Appliances
Category
Breakfast preparation
Duration
36 months
Coverage
Pick-up / delivery from the client’s premises or direct pick-up / delivery from the client to an authorized technical center
Exception
None
Category
Food preparation
Duration
36 months
Coverage
Pick-up / delivery from the client’s premises or direct pick-up / delivery from the client to an authorized technical center
Exception
None
Category
Cleaning appliances
Duration
36 months
Coverage
Pick-up / delivery from the client’s premises or direct pick-up / delivery from the client to an authorized technical center
Exception
2-year warranty on older models (see warranty card).
Excluded from the warranty are consumable accessories such as filters, plastic accessories, bags, batteries, etc.
Category
Dehumidifiers
Duration
60 months for the whole device
120 months for the compressor for purchases after 01/08/2018
Coverage
Pick-up / delivery from the client’s premises or direct pick-up / delivery from the client to an authorized technical center
Exception
24 months or 60 months on older models (see warranty card)
NOTES
1. This guarantee does not affect or negate the legal rights of consumers as they arise from applicable national legislation.
2. The above warranty periods are for information purposes only and are subject to change at any time.
3. The warranty period is applicable from the date of purchase by the final consumer.
4. The warranty covers only manufacturing defects that may occur in the device in question.
5. The warranty does not cover consumable items such as batteries, cables, filters, etc.
6. Our company’s liability for warranty coverage is limited solely to the cost of repair and/or replacement of the product.
7. The following circumstances are grounds for cancellation of the warranty:
a) Incorrect use, incorrect settings, or negligence on the part of the consumer
b) Tampering with the device by an unauthorized person (technician or consumer)
c) Damage resulting from the use of a household appliance for professional purposes or in professional premises.
d) Damage resulting from incorrect or inappropriate installation of the product
ε) a call for repair on an appliance which does not bear either its serial number or the relevant purchase document
f) Damage caused by products which have been used in combination with accessories which are not expressly approved by our company.
8. The cost of shipping/receiving the products to be repaired shall be borne solely by the customer, who shall be informed in detail by our technical department prior to shipment.
9. In certain cases or categories of products, our company may provide a free delivery/receipt service of products to be repaired from and to the customer’s premises.
For any information you may need regarding your product, please do not hesitate to contact our customer service.