Frequently Asked Questions

Check the kitchen connection. You should follow the manufacturer’s diagram according to the power supply of your site. Three-phase or single-phase.

Check the ventilation duct to see if it is blocked with a utensil. It is recommended that the protective lid of the cooker be open when the cooker is in operation

Refer to the instructions for your device

Get the special ceramic hob scraper and special cleaning cream for ceramic hobs

When the oven is in operation, the protective lid must be open, otherwise the air duct is blocked and a high temperature develops.

Check the water supply and the water supply pipe for clogging.

Check if the appliance door is properly secured

Control the amount of softener according to the hardness of the water in your area. There is a quantity regulator. Refer to the instructions for use of the device

Check the filter on the inside bottom, the drain pipe of the appliance and the room drain for clogging.

A utensil inside is not correctly positioned on the appliance rack or is too high and obstructs the mobile part of the appliance. Stop the program and change the position of the utensils

Check the filter inside bottom of the appliance for debris and the drain pipe of the appliance for any pinching.

The utensils with the problem are not stainless steel. In case of salt topping up, a quick wash should always be done with an empty bucket.

It means that the filter of the device needs to be cleaned.

It means that there is a problem with the device door lock.
The door security is still active. In this case, wait about 5 minutes until the door security is deactivated. Otherwise, turn off the power to the appliance and wait a few minutes for the door to open.

It means that there is a problem with the water supply of the appliance. Check the water supply pipe.
Check if the water supply hose is kinked.
Check if the water supply is turned off.
Check if the door is closed properly.

Incorrect bucket load distribution or excessive bucket load.
Untangle the clothes or remove some clothes from the bin

Clean the soap dish and check the amount of fabric softener in the soap dish container

The device weighs the clothes and is supplied with the amount of water needed for the specific wash

Check the setting on the feet of the device. All four (4) should be touching the floor and the appliance should be properly aligned
Ensure that the transport bars have been removed.
Check to see if the load you have placed in the washer exceeds the recommended weight. Depending on the programme you have selected and the clothes you have put in the bin, the recommended weight varies. For more information, please refer to your appliance’s program tab, provided by the manufacturer.
Check to see if you have loaded a small amount of laundry. When the load is small the clothes move freely in the drum causing them to bang against the sides and cause vibration. These vibrations become particularly intense during the spin cycle, which is when the washing machine gets most of its revolutions.

Cotton programs depending on the bucket load can be configured. When we exceed the weight limit of the device or uneven load distribution there is a possibility of program delay

On many models that have a programme time indicator, sometimes the programme time changes during the wash and is not the original time. This is a normal function of the appliance, as there are factors such as excessive load, load imbalance, prolonged water heating time (when the supply water temperature is too low), excessive foam generation (see below), etc., which cause the appliance to recalculate the remaining wash time.

A large amount of detergent has been used. Excessive foaming can alter the washing time, as it may prevent wringing.
Inappropriate detergent has been used.

Check whether the clothes have stains that do not clean properly with the programme you have selected.
Check if the wrong amount of laundry has been loaded (see above sections for incorrect load distribution and quantity).
Check the hardness of the water available in your area. For different hardness in water, a different amount of detergent is recommended according to the manufacturer.

Check that you have closed the door correctly.
Check that the Start/Pause button is pressed.
Check that the water supply is open and unobstructed.

The internal filters and the external element should be cleaned and disinfected. Contact the service department.

The device should be checked for loss of coolant. Any leakage from installation piping. Contact the service department.

Check the batteries in the remote control. In case of non-response, contact the service department.